Refund policy
Return & Refund Policy
At My Gardenia, customer satisfaction is important to us.
Returns
Returns may be requested within 30 days of delivery.
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Used products
- Gift cards
- Personalized items
- Clearance items
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.
We will work with you to provide a replacement or refund when appropriate.
Refunds
Once your return is received and inspected, we will notify you regarding approval.
Approved refunds are issued to the original payment method and may take 5–10 business days to appear depending on your financial institution.
Contact
For return requests, please contact: